03-06-2011 03:10 PM
I am a fairly new BB user and just downloaded the desktop software for Mac. I cannot get past the welcome screen because it tells me to connect my device with the USB cable and when I do, nothing happens. My Mac recognizes the phone and my phone recognizes it's been plugged in but the desktop software does nothing. Any suggestions?
03-07-2011 02:33 PM
Have you tried all the USB ports on your Mac? Are you using a laptop? If yes, are you connected to a power source?
Try the following:
Disconnect your BlackBerry from your Mac.
Reboot your Mac
Reboot your BlackBerry (while it's powered on, remove and reinsert the battery)
After reboot completes, connect your BlackBerry
When you connect your BlackBerry, do you get the option to Charge, Sync Media or use as USB device? Does the Desktop software launch?
Let me know how you make out.
03-07-2011 09:07 PM
Thanks for the response. I've tried all ports and have both my Mac and my BB plugged into power sources. When I plug my BB into my Mac, the BB screen gives me the options you listed and I have tried all three and then booted the SW manually because it does not come up automatically. I've uninstalled and reinstalled the SW and still no luck. Just seem to remain stuck at the welcome screen. I have the new MacBook Pro and from other posts, looks like that may be the problem.
03-07-2011 09:58 PM
Sounds to me that your problem may be related to this thread, I'm pretty sure all latest MacBook Models are 64bit enabled by default, and BB still does not offer 64 bit support, therefore in that mode, desktop manager does nothing... and is completely useless, the only it lets you do is browse your microSD storage card.
Pls let me know how it goes.
03-07-2011 11:24 PM
That is exactly my problem, thanks for directing me. I'm not at all technical, but changing my new MacBook Pro from 32 bit to 64 bit doesn't sound like something I want to play around with. I hate to say it, but I'm kind of regretting my BB choice between this and the inability to sync with my Yahoo calendar. UGH! I'm so frustrated, so thanks so much for trying to help!
03-07-2011 11:44 PM
No problem my friend, anytime,
Now what we could do is keep insisting for 64 compatibility until they do something.