11-11-2008 07:10 AM
When I try to synchronise my phone with Outlook (I'm on 2007) I keep getting the error message: "The operation terminated unexpectedly". This happened a month or so ago too, so I uninstalled the software, then reinstalled it which fixed the problem. However, this time I've tried doing this twice and it is still not working.
11-11-2008 07:33 AM
Hi and welcome to the forums!
Please specify the following:
PC, OS version (if Vista 32 or 64 bit)
Version of Desktop manager
Model phone and device OS
11-11-2008 08:16 AM - edited 11-11-2008 08:17 AM
I have the same issue. Here are my details.
PC: Dell Latitude D620
OS version: Windows XP SP2 (32-bit)
Outlook version: 2003 (11.8216.8172) SP3
Version of Desktop manager: 4.6 (also tried 4.5 and 4.2)
Model phone and device OS: 8330 Curve v22.214.171.124 (Platform 126.96.36.199)
11-11-2008 08:20 AM
Please open a different thread for your problem.
Your fix may not be the same as the originators,
Go to the grey bar at the top of the page and use new message.
11-13-2008 06:09 PM
Thanks for your reply. PC is Dell Inspiron 1525. OS Vista Home Premium 32 bit. Phone is Blackberry 8120 smartphone. Not sure how to find OS? Desktop Manager is version 188.8.131.52.
11-13-2008 06:17 PM
Try this procedure. After you are done, reset all the options in the configuration wizard, save and try
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
11-13-2008 06:38 PM
I am thinking the installation is corrupt. Here is the correct procedure for installation.
I have found 4.5 to be extremely stable with XP, I use it and it's rock steady.
I would do the following:
Use this link to uninstall the current DM
Download DM 4.5 without Media manager. MM is very unstable:
Download these USB drivers for 4.5
BlackBerry USB and Modem Drivers ENG (DM4.5 B13)
Here is the manual:
Cold boot the PC. Turn of all virus checkers and firewalls.
Install the DM and configure for Outlook 2003.
On the BB:
Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min,
Start the DM and plug the BB into the USB.cable
Let us know how it goes.