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New Contributor
Posts: 6
Registered: ‎11-11-2008
My Device: Not Specified

Re: Desktop manager failing to synchronize

And Vista not XP
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop manager failing to synchronize

Hi,

Just saw  the 2003 reference, I cut and pasted my procedure from my other post.

No not at all. 4.5 works fine with Outlook 2007 and plays very well with XP,

Sorry for the confusion.

Thanks,

 

 

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop manager failing to synchronize

Boy I'm two for two!

I read kdkoestner who stuck himself in the middle of the posts;

 

Hi,

First we need to clean the machine:

 

 http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Install the correct USB drivers:

Blackberry USB and Modem Drivers ENG (DM4.6 B13)

  • File size: 16.988 MB
  • Date posted: 15-August-08
  • Download Software

 

Install and Cold Boot the PC.

 

Download 4.6 without the Media manager here:

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Download manual here:

 

http://na.blackberry.com/eng/deliverables/3606/Desktop_enterprise_46_final_492866_11.pdf

 

 

 

Install  4.6 with these Vista considerations:

 

1. Right-Click on Command Prompt in Start Menu and choose Run as Administrator
2. Navigate to C:\Program Files\Research in Motion\Blackberry\IS71 Connectors\MS Outlook Connector by typing: c:\> CD program      files\research in motion\blackberry\is71 connectors\ms outlook connector

3. Then type in the command prompt, type: regsvr32 MsOutlookConnector.fil

4. If the registration is successful, the following message displays:
DllRegisterSErver in msoutlookconnector.fil succeeded.
5. Close and open Blackberry Desktop Manager to perform the synchronization process again and Outlook will be in the list...

 

If you receive the error message DllRegisterServer failed with error code 0x80070005 - you do not have admin rights. So, it's important that you run command prompt as admin. 

 

http://sampath.wordpress.com/2008/03/04/installing-blackberry-desktop-software-on-vista

 

 

 On the BB:

 

Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min.

 

Configure DM and retry sync.

 

 

Let me know how it goes.

Thanks

 

 

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