06-27-2012 11:07 AM
Hi, I have just connected up my old Bold 9700 to the BB Desktop software but need to restore the backup from my 9360 which has been sent away as its broken. However, when I connect my 9700 to the Desktop Software it seems to be stuck on 'connecting' on bottom right of the dialogue box. I saw a suggestion that opening the software as the Administrator might work but i do not know the password.
Please help !
06-27-2012 03:02 PM - edited 06-27-2012 03:03 PM
Hi and Welcome to the Community!
Disconnect the two. Do a full power down and restart of your PC (not a "restart"...a full power down). At the same time, do a standard batt-pull reboot of your BB (power ON, remove battery, wait, insert battery, wait). Then try again and see if it succeeds.
Otherwise, here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!