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New Contributor
Posts: 4
Registered: ‎08-27-2008
My Device: Not Specified

Desktop software 4.6 shuts down on MS Outlook Calendar Sync

I have a problem that I can't seem to solve.  The sync runs fine for contacts, but after reading and processing my device calendar the software crashes when trying to read my Outlook calendar.  This has been a problem for several months now (used to work) so I upgraded to 4.6 in hopes that I'd solve it and it hasn't.

 

Some threads say to delete the Intellisync folder - but with 4.6 I don't have anything called that.

 

I'm running Vista with an 8820 - does anyone else have this problem?

 

Thanks.

New Member
Posts: 2
Registered: ‎08-28-2008
My Device: Not Specified

Re: Desktop software 4.6 shuts down on MS Outlook Calendar Sync

I am having the identical issue; sync runs perfectly for contacts, but the desktop software crashes during the calendar sync.  I am running 4.6 on Vista Home Premium using an 8330.

 

Does anyone have a solution?  Thanks in advance for your assistance.

 

Jack 

New Member
Posts: 1
Registered: ‎08-28-2008
My Device: Not Specified

Re: Desktop software 4.6 shuts down on MS Outlook Calendar Sync

I've been having the same problem just the last few weeks.  I, too, am running Vista.  I've actually uninstalled and reinstalled the software to see if that would work and it didn't. 
New Member
Posts: 2
Registered: ‎08-28-2008
My Device: Not Specified

Re: Desktop software 4.6 shuts down on MS Outlook Calendar Sync

The following solution seems to have worked for me.  I cleared all of the calendar information on my Blackberrry device, following the instructions found here:  How to Clear/Delete all your Address/Calendar items at once

 

The subsequent sync worked perfectly.

 

I hope this works for you.

 

Jack 

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New Contributor
Posts: 4
Registered: ‎08-27-2008
My Device: Not Specified

Re: Desktop software 4.6 shuts down on MS Outlook Calendar Sync

Try this:

 

1.  Uninstall the software

2.  Turn off your antivirus

3.  Turn off your User Account Control (in the control panel)

4.  Re-install the software

5.  Try the sync - if it works - turn everying else back on.

 

This worked for me today - let me know how it goes