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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎12-01-2008
My Device: Not Specified

Desktop software - sync stops at 'preparing sync preview'

Just dowloaded the lastest desktop software update and now cannot sync my Bold 9700


Have uninstalled and reinstalled and got some silly hotfix from Microsoft which the user manual refers to but nothing works.  Can anyone help?  Or do I just ditch this silly device and go Android!

New Contributor
Posts: 4
Registered: ‎02-17-2012
My Device: Bold 9780
My Carrier: AIS

Re: Desktop software - sync stops at 'preparing sync preview'

Reinstall v6.1 and stick with it! BBs are great phones, but they don't seem to be in touch with the market or their customers anymore... Sad, really.

Posts: 17
Registered: ‎02-17-2012
My Device: BlackBerry Bold Touch 9900
My Carrier: Mobile by Sainsbury's

Re: Desktop software - sync stops at 'preparing sync preview'

I would like to reinstall v6.1, where can I find the software please?