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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-17-2013
My Device: Blackberry Curve 9300
My Carrier: Proximus

Desktop software and problem with password

[ Edited ]



My apologizes for my english but it is not my language.


I have a blackberry curve 9300 since 2 years.

I used to work with the blackberry software for mac.

Since some weeks, I have trouble with this program.


The program invite me to enter my password. Normally, I write my password and it works. But, now, I have a second window which ask me a password too. But my password does not work. This window appear constantly and I can not work on my others programs. To use other program I have to disconnect my device and to force out the second program.


In attachment, you will see the window. (I can not insert an image)


How can I stop this program?


I already uninstalled the software but the problem remain.


Can you help me?????



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Desktop software and problem with password

Hi morbiteus,


Welcome to the BlackBerry Support Community.

So that I can assist you better, can you please provide the name of the second program you are referring to? Does it open each time you open the BlackBerry Desktop Software?


I look forward to your response.



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