Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Visitor
Posts: 1
Registered: ‎06-17-2013
My Device: Blackberry Curve 9300
My Carrier: Proximus

Desktop software and problem with password

[ Edited ]

Hi

 

My apologizes for my english but it is not my language.

 

I have a blackberry curve 9300 since 2 years.

I used to work with the blackberry software for mac.

Since some weeks, I have trouble with this program.

 

The program invite me to enter my password. Normally, I write my password and it works. But, now, I have a second window which ask me a password too. But my password does not work. This window appear constantly and I can not work on my others programs. To use other program I have to disconnect my device and to force out the second program.

 

In attachment, you will see the window. (I can not insert an image)

 

How can I stop this program?

 

I already uninstalled the software but the problem remain.

 

Can you help me?????

 

 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Desktop software and problem with password

Hi morbiteus,

 

Welcome to the BlackBerry Support Community.

So that I can assist you better, can you please provide the name of the second program you are referring to? Does it open each time you open the BlackBerry Desktop Software?

 

I look forward to your response.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!