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New Contributor
Posts: 9
Registered: ‎11-23-2009
My Device: Not Specified

Desktop software crashes on open

I have done a clean uninstall a few times now, deleting all user settings.

The last time, I also manually deleted all registry entries, all folders on the computer relating to RIM / Blackberry, and then ran CClean to further run through the registry.

Installing 710_b039_multilanguage.exe on an XP SP3 laptop.

It installs fine - no errors, but when you go to run, it crashes.

Should I try to find a v6 package?

 

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Hall of Famer III
Posts: 57,560
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop software crashes on open

Hi and Welcome to the Community!

It sounds like you've already done what is suggest this thread:

There is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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