12-18-2012 05:38 AM
For the last few months, my Desktop software does not complete the back up of my device. It just stops in between after about 30 minutes, and even after keeping it connected for over 2 hours after that I don't see the back up being completed. The message that stays displayed is as follows:
"Backing up Smart card options 1 of 1 records"
12-18-2012 10:51 AM
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!