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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎02-04-2012
My Device: Blackberry Bold 9790
My Carrier: Rogers

Desktop software help

My desktop software suddenly decided that there are no photos or videos on my device to download to my desktop. The last time I was connected it did a back up but when I went to synch my files it said there were no photos or videos. I tried uninstalling the software and reinstalling it but got the same problem. I hope someone has an answer because my carrier support staff suck.

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Desktop software help

Hello cattieluver and welcome to the BlackBerry Support Community Forums.


Sorry to hear you're having an issue with your media files.


To clarify, the Desktop Software does not see any media - new or old? 


If you were to use Mass Storage mode (click here to view how to enable it) are you able to see your files?



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