07-05-2012 12:17 PM
So I don't know what to do. My desktop software is updated to the latest version, and my USB cord is in new condition and properly connected. The issues I'm having are:
07-05-2012 12:33 PM
Hi and Welcome to the Community!
- The BB desktop software never recognizes that my BB is plugged in to my computer. I had to disconnect the cord and manually select my BB. How do I adjust settings so that my device is automatically detected by the software every time I connect it?
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
2. I can't find out where, either on my device or computer, to set it up to show mass storage. I read the instructions in the help menu, but the software doesn't match that.
Please see this KB:
If it does not match, please be explicit, referencing the KB sections (by item number), and what your BB shows instead of what the KB indicates.
If you are unsure as to your BB OS version, see this KB:
3. My main task today is trying to transfer my voice notes to my PC. They are .amr files, which aren't even recognized. I don't understand why BB would make a voice recorder that records in an unrecognized file type anyway. Does anyone here know the exact steps for transferring voice notes from BB to PC and then to MP3?
Every maker of devices decides what to do. Voice Notes are a proprietary thing that BBs do, and aren't really intended to be used off of the BB itself. Hence, the proprietary file type. (Note that is a guess on my part...there's no way for anyone outside of RIM to truly know "why".)
As for converting, 2 seconds on Google (using "amr to mp3") revealed plenty of useful and free solutions.