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New Member
Posts: 1
Registered: ‎10-04-2010
My Device: Storm 2 9550
My Carrier: Verizon

Desktop software won't run

I was getting an error message when I tried to synch my Storm 9950 with Outlook using BB Desktop Manager, so I decided to try updating my BB desktop software.  I downloaded and installed v. 7.1.  The installation completed, but when I try to open it I get a Windows message saying "BlackBerry Desktop Software has stopped working."  I did a reinstall of the software, selecting the option to fix the prior installation.  The reinstall completed, but I get the same Windows message.  Any ideas?

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop software won't run

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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