Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎09-06-2012
My Device: Playbook
My Carrier: skyBB

Desktop thing will not even open!? help!

Hello,

 

I have just downloaded the desktop software, but it crashes as soon as I try to open it.  Any help or tips would be much appreciated.  I really want to put some videos and photos on my playbook!

 

Thanks

Highlighted
Hall of Famer III
Posts: 57,216
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop thing will not even open!? help!

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

 

FYI...to do what you state you desire to do, you do not need to actually launch the Desktop Software at all. Rather, if you've activated Mass Storage Mode, you can treat your PB as just another USB drive on your PC, and use Windows Explorer to manage your files (e.g., copy, paste, delete, move, etc.).


Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................