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New Contributor
Posts: 5
Registered: ‎10-30-2008
My Device: Not Specified

Desktop v.4.6 locks up trying to update.

Even though I have set up NOT to check for updates, the software locks up on this every time I open it.  The orig 4.3 worked fine, anyone else have this problem? Solution?
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Desktop v.4.6 locks up trying to update.

It's always done this since the update or just started happenning?

 

I'd recommend performing a clan uninstall of the desktop manager: http://www.blackberry.com/btsc/KB02206

Afterwards reinstall 4.6 and try it again

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop v.4.6 locks up trying to update.

HI,

Have you recently upgraded your Device os?

If so, what version?

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
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New Member
Posts: 1
Registered: ‎10-30-2008
My Device: Not Specified

Re: Desktop v.4.6 locks up trying to update.

Hello everyone. I just purchased my first BB Pear Flip, (AKA Star Trek Communicator) I am having that problem of syncing my phone. After the first time loading the software and syncing my device, it was great. The next time I wait for the system to sync up and get going. I removed the program and the same thing happens, I sync successfully the first time, and it fails to sync later in the week. Is there a possible solution that I can do without removing the program every time? Thanks Family ...

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop v.4.6 locks up trying to update.

Hi trojanjoe,

Please open a thread for your problem,

you will get more exposure, therefore

more help.

Your problem maybe require a different resolution

than the originator. Make sure to be as

detailed as possible, and we'll help you there.

OK?

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎10-30-2008
My Device: Not Specified

Re: Desktop v.4.6 locks up trying to update.

Worked fine w/v.4.3,(which I reinstalled after 3 uninstalls and reinstalls of 4.6).  4.6 never worked, it has locked up right after opening every time-always trying to update despite fact that I set it up not to update.  I have not updated any of the orig software that came w/the BB, it's brand new-has I believe 4.3 software. I can't update the internal software because my co. doesn't have the updated enterprise software to match.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop v.4.6 locks up trying to update.

Please specify the following:PC, operating system (if vista 32 or 64)Version of Outlook

 

Model of phone and OS

I would like to know your setup, I have not seen this in 4.6 before

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎10-30-2008
My Device: Not Specified

Re: Desktop v.4.6 locks up trying to update.

Bifocals, thanks for the response.  It's an 8330 curve, v4.3.0.127  using a Dell 4700 w/windows XP home ed. w/Outlook express 6.  I don't need to sync to outlook, I just want to use other functions.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop v.4.6 locks up trying to update.

Are you happy with 4.3?

I would upgrade to 4.5,. I have run it on my XP and it's stable as a rock.

your call.

 

Are you running any thing like modem shark?

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎10-30-2008
My Device: Not Specified

Re: Desktop v.4.6 locks up trying to update.

No, not running anything else that should interfere.  I'll probably try 4.5, though I don't know what improvements there are.  thanks