Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Visitor
Posts: 1
Registered: ‎07-11-2012
My Device: Torch 9800
My Carrier: Telus

Destkup not syncing email after upgrade to 7.0.0.59

Hello All, new to this group so if this has been answered please help me by directing me to the solution.

 

I have the following configuration.

 

Hp Pavillion,

Windows 7 Ultimate (64 bit)

Microsoft Outlook 2010 (64 Bit)

 

I have just had the latest update to the Desktop Software installed (7.0.0.59) and now the Sync organizer fails with the following error -  Caught_com_error exception.  Description(): null(): Error((): -2147023151 (0x800706D1) ErrorMessage(): The procedure number is out of range.: Source(): null()

 

I have uninstalled and reinstalled the desktop Software but get the same message.

 

The desktop software worked for sync Outlook Calendar prior to the upgrade of the desktop software to the latest release.

 

Any help greatly appriciated as calling RIM doesn't appear to be an acceptable option according to their support matrix.

 

One of the primary reasons I have the BB is for sync my calendar.  Not having this working is not acceptable for me in my business.

 

Alan

 

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Destkup not syncing email after upgrade to 7.0.0.59

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................