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BlackBerry® OS Smartphones

Regular Contributor
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell

Device get Automatically switched off and unable to turn on ...

Hi experts,

I wish u happy new year to everyone..

I am facing a critical issue in my bb torch 9860,device get automatically switched off and unable to turn on the device by switching the power button .after doing hard reset it turns on ....iam missing calls .please help me how to trouble shoot it
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Device get Automatically switched off and unable to turn on ...

It's obviously a software issue so I suggest jumping right to an OS reload.  Battery pulls are always a good place to start but after that you should reload the OS.


To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  Click Device at the top of the software then Restore.  Choose the most recent restore point and load it.



Let us know if that helps you.  Smiley Happy

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