Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Hall of Famer III
Posts: 58,423
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Device is Locked

You are welcome.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
New Member
Posts: 1
Registered: ‎10-16-2013
My Device: curve 9300
My Carrier: vodacom

Re: Device is Locked

I already did all of the actions displayed underneath and nothing is working the roller pad is working if i take out the sim i can work with the phone but as soon as the sim is inserted it just display device is locked and gives me the 3 options that does not want to work.

Hall of Famer III
Posts: 58,423
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Device is Locked


johanvz wrote:

I already did all of the actions displayed underneath and nothing is working the roller pad is working if i take out the sim i can work with the phone but as soon as the sim is inserted it just display device is locked and gives me the 3 options that does not want to work.


Hi and Welcome to the Community!

 

Based on your post, I deduce that your issue is not the same as discussed in this thread. This thread had nothing to do with an MEP locked device...from what you describe, your device is MEP locked, which would then be the cause of your issues. Refer:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................