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Developer
Posts: 239
Registered: ‎07-26-2010
My Device: Z10
My Carrier: Telkomsel

Device is not shown on protect.blackberry.com

I have a Torch 9860, and just completed another backup using BlackBerry Protect.

This is not my first backup, FYI.

 

And the strange this is every time I login to protect.blackberry.com, my device is not shown.

 

bbprotect.jpg

 

Maybe there's something wrong with my BlackBerry ID?

Super Contributor
Posts: 301
Registered: ‎01-26-2012
My Device: BlackBerry PRIV
My Carrier: Indonesia Telkomsel and Indonesia Indosat

Re: Device is not shown on protect.blackberry.com

Yes maybe, try to see your BBID, is same as in your BB protect?

Follow me: @radewa | BBM Channel: C000DAC5C
I am from https://forumdukungan.blackberry.com.
(EX) Indonesian BlackBerry Elite Member.
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Developer
Posts: 239
Registered: ‎07-26-2010
My Device: Z10
My Carrier: Telkomsel

Re: Device is not shown on protect.blackberry.com

Yes, sure. My BB Protect ID and BB App World ID are same.