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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-29-2012
My Device: Bold 9900
My Carrier: Vodaphone

Device not showing up on Blackberry Protect Site



My Bold 9900 is not showing up when I log on to the Blackberry Protect Site. The Site is saying 'To add a device to this account, load the BlackBerry Protect Application onto your device from the BlackBerry AppWorld '. 

I have reinstalled the Protect App and have even completed a backup.


Any help with resolving this would be much appreciated.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Device not showing up on Blackberry Protect Site

Hello iowntheworld112,


Welcome to the BlackBerry Support Community.


Thank you for reporting the issue you are experieincing with your BlackBerry® Bold™ 9900 smartphone not being visible within the BlackBerry® Protect™ app.


If you have already completed a reinstallation of the BlackBerry Protect app, further detailed investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.


Thank you.



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