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BlackBerry® OS Smartphones

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Contributor
Posts: 10
Registered: ‎01-12-2013
My Device: Blackberry Curve 9900
My Carrier: 02

Device software update

I am currently updating my blackberry on my laptop. It has got to the SMS Messages and stopped backing up. It says not to interrupt or disconnect as it could make my blackberry unusable. This happened to my last blackberry too and caused it to break. Hence why i was a bit sceptical about updating again and as if my magic or sheer bad luck. It is happening again. What can i do?

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device software update

How long has it been at that point in the backup?

Do you have a large number of SMS messages, i.e., do you send/receive a large number of SMS?

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Contributor
Posts: 10
Registered: ‎01-12-2013
My Device: Blackberry Curve 9900
My Carrier: 02

Re: Device software update

It has been stuck on the same number of sms (3290 of 3435) for over half an hour (About 45 minutes in total)

Highlighted
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device software update

Let it sit for about three hours.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code