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Trusted Contributor
Posts: 160
Registered: ‎06-10-2008
My Device: BB Curve 8330C

Device username and password

I wanted to add an Email address to my phone book. I went to Email setup and needed my device username and password. It doesn't like my entries so I must have forgotten them. How can I retrieve them? I have too many after all these years and thought I wrote the BB device down.
Posts: 96,076
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device username and password

On that same screen, there should be a place to have it sent to your from your carrier.

 

Usually those messages will via SMS to the phone number registered.



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Trusted Contributor
Posts: 160
Registered: ‎06-10-2008
My Device: BB Curve 8330C

Re: Device username and password

It requires my username to get he password. I forgot both.

are they asking for my Email as username?

Posts: 96,076
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device username and password

then you need to call your carrier and have your BIS account cancelled and re-added.

 

And write it down this time.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code