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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-23-2008
My Device: Not Specified

Dialing From Home Screen Problem

Using an AT&T Curve, when I dial from the home screen the following problem occurs:


1) Dialing letters, the address book shows up under the phone as expected

2) All matches to what has been entered show up

3) EXCEPT a certain portion of my address book--that shows "no addresses" after entering the 3rd letter.


Example (one that works in my Curve):

Type in "s m i t h"

All matching entries are brought up to the very last letter.


Example (one that fails in my Curve):

Type in "w h i t"

All matching "w" entries show up.

All matching "wh" entries show up...including 5 entries for Whitaker

When the third charcter is typed "w h i" the entries disappear and "no addresses" appears.


I have pulled the battery and rebooted.  I have removed Filters that were available on the address book.  At this point, I am at a loss as to what to try next.


Thanks in advance for your kindness in helping with this.

Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Dialing From Home Screen Problem

can you look closely at the name of your contact which you think is called "whitaker" ?
no strange character ?

can you delete the 5 entries and type them back ?

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