01-18-2010 12:54 PM
I am a teacher working in a midwest school district - we recently switched to new email addresses hosted by gmail. Our new address is email@example.com
I haven't had problems setting up email on my bb in the past - I actually have 2 addresses that work fine with the device - but this one won't work and our it guys can't figure it out.
I've entered the following information in the setup wizard
User name: firstname.lastname@example.org
email server: imap,gmail.com
email address: email@example.com
I receive an error message - "Cannot log in" Please verify your email address, user name, and password. The information you provided is incorrect. If the error persists contact district30.org (your email provider)."
Any thoughts out there?
01-18-2010 01:01 PM
Hi and Welcome to the Forums!
What, exactly, is that email service? If it is OWA, then please use this KB to configure:
You will probably need to use the web interface to your carriers BIS system from a PC rather than the device interface to BIS. You can find your carriers BIS here:
Otherwise, you may still need to use your carriers BIS/web interface and use these procedures:
To get to the manual configuration, sometimes you need to enter your proper email address but an incorrect password...that then often presents you with the manual configuration screens (you will need to know all of the settings, provided by your email service provider)
Good luck and let us know!
06-11-2010 05:36 PM - edited 06-11-2010 05:48 PM
I've just got a new 9700. And I have exactly the same problem.
I have been trying to fix this for a few days now, but nothing I try seems to work.
I tried the KB10154, but this didn't work. I get this error message:
"Cannot log in
Please verify your email address, user name, and password. The information you provided is incorrect. If the error persists contact <my domainname> (your email provider)."
I am using Google Apps mail as well.
I tried to enable IMAP in google apps, I tried to enable POP, I tried to disable it, nothing worked. I tried to use 'imap.gmail.com', 'imap.googlemail.com', 'mail.google.com' as mailserver, but no luck.
Also, I couldn't get into the 'advanced' settings section. Some people said I needed to enter a wrong password, but it only worked when i entered a non existing emailaddress, from a non existing domainname.
Even my carier don't know how to solve it. They say they need to ask it to Blackberry, but then they needed my e-mailpassword. Which I didn't want to give.
What can I do to fix this?
It realy seems to be a big problem with Google Apps mail.
Here, I've made a screenshot of it:
01-03-2011 02:00 PM
Even i have the same problem. I have an IMAP acc. the settings were working fine. Then suddenly it stopped working. I have gone crazy over this but no solution in sight. The same settings are working on my colleagues bb but not on mine. really need help.
03-16-2012 02:29 PM
I had the same problem and here's what I did to fix this issue:
1. Login to gmail.com / google mail
3. Wait for a couple minutes then try to add your work email(s) again on your BB device Internet Mail until prompted finish.
10-28-2013 05:17 PM
Dear Sirs ,
following we hereby state that we have a little problem on blackbbery we use . when planting a personal domain email .
we did not find a lot of options , such as setting and other ports .
that there is only :
email address: firstname.lastname@example.org
password : password - user - mail
we 've completely fill out the form that must be filled on top , but always considered wrong . and when we see the custom options that contain only :
server address : mail.mydomain.tld
Username : email@example.com
there are no other options such as ports and others .
and each of us filled in accordance with the request, always considered wrong and asked for mydoamin.tld contacted .
Please explain how so we can plant mydomain.tld email on blackberry OS7 and OS6 and OS5 .
please note we managed to grow on blackberry os10 . highly unlikely we force them below the os users to exchange the device os10 because of financial reasons is not allowed .