12-30-2012 06:03 PM
Dear BlackBerry Desktop Software Support
I have just come across a problem that has just started while my phone is connected to this PC am writing you by.
In the last hour, my phone has been disconnected over 10 times and I cannot see why it is doing this.
The connectors are stable but every so often the phone disconnectes and reconnects itself.
I have brought this phone to my provider 4 times this year, to have the connector changed but the phones is always sent back with the same corroding connector and they will not change it unless I can no-longer get a connection from any charger, whether mains connection or from my laptop
I had updated the lastest BlackBerry Desktop Manager to the Version 18.104.22.168 which has been working fine till today.
Is there any direction I could get concerning this problem, please.
Solved! Go to Solution.
12-30-2012 06:17 PM
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!
12-30-2012 06:40 PM
12-30-2012 07:11 PM
I have put the usb connector in another spot but I will keep you posted on it's progress in the next hour or so.
I do use my phone for my internet connection on my laptop being that my provider is 3UK (Three.co.uk) and they allow tethering with no extra cost, so I do use my blackberry often.
I'll let you know soon
12-30-2012 07:21 PM
12-30-2012 10:42 PM
Dear J Clark
Am not sure what you mean by, powering off the USB port, is that, using the phone to power the PC
That would never work I would of thought, but I am and always have powered the phone, (charged) by my PC.
Please explain a little more for me JC
12-30-2012 10:45 PM
12-30-2012 11:09 PM
I do think it must of been the connector that is at fault on the PC, though I know that the connector on the phone still needs changing, as I can see those battery corrsion tell tail signs round about it.
I would have never thought it to be my connector as my PC has treated so good this passed year.
And Have a Very HAPPY NEW YEAR and a Prosperous One
12-30-2012 11:22 PM
This incident link you gave me is a fantastic link for all BlackBerry clients, I have never been able to fine a link like this and would gladly pay for the needs of support from BlackBerry, this is tremendous.
I will be going for and upgrade soon maybe in the week, though it may not be a BB this time, but the BB I have will be kepted and Cherished.
I would like my BB to be able to video chat, I do hope that will soon come to BB here in the UK as I haven't heard of this feature as yet and I thought it might have been with my phone, concidering for it's time as the top of the range BB