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New Contributor
Posts: 5
Registered: ‎12-13-2012
My Device: Bold 9780

Disconnections from the Blackberry server

Hi there,

I've been disconnected from the Blackberry server twice today. Contacted my service provider - O2 - this morning and they reconnected me and re-established my two email accounts. Contacted them again this evening and they confirmed I'd been disconnected from the server again - no active accounts showing. Does not appear to be anything wrong with the handset - a Bold 9780 - or with the system at O2's end. I've re-established the accounts but it is a bit inconvenient, especially when you don't know how long they will stay active. Anyone had similar experience? Blackberrry does not seem to be flagging any technical issues that might be behind it.

Thanks, Hardwriter

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Disconnections from the Blackberry server

Hello,

This can be nothing more than a guess...but I'd guess that your carrier is in the midst of attempting to modify their network to handle the new way that BB10 devices function. And, as a result, they may be causing some unintentional consequences. As I recall, there is a Z10 user also on O2 who posted that they told him that he must have a BIS account until they get their network adjusted, at which time he can drop BIS (which is not required for BB10).

Again, though, with no access to anything "behind the scenes", that's just a guess...

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 5
Registered: ‎12-13-2012
My Device: Bold 9780

Re: Disconnections from the Blackberry server

Thanks for the suggestion. Maybe some other UK O2 users are experiencing similar.

 

 

 

New Contributor
Posts: 5
Registered: ‎12-13-2012
My Device: Bold 9780

Re: Disconnections from the Blackberry server

Just an update. Looks like I've been dropped from BIS again no email.

This is starting to get very annoying.