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New Contributor
Posts: 2
Registered: ‎12-26-2012
My Device: Blackberry Curve 9300
My Carrier: Vodafone

Display Picture Not Changing December 2012

My Blackberry Curve 9300 on bbm my dp will not update for ages and sometimes it dosent load up at all. This has been going on for longer than a week and i have always had no problems updating it.

 

Please Help and give a solution.

 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Display Picture Not Changing December 2012

If you haven't yet, try a battery pull.

If it still doesn't work, I recommend you uninstall and reinstall BBM.

http://us.blackberry.com/bbm.html or get it from app world on your phone.

 

Delete app steps:

http://helpblog.blackberry.com/2011/07/how-to-delete-blackberry-apps/

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Contributor
Posts: 10
Registered: ‎12-31-2012
My Device: Blackberry Curve 9300
My Carrier: SFR

Re: Display Picture Not Changing December 2012

I have the exact same problem on my cruve 9300, is yours fixed? If yes how did you do it?

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Display Picture Not Changing December 2012


LucaDugaro wrote:

I have the exact same problem on my cruve 9300, is yours fixed? If yes how did you do it?


Hi Luca,

 

I think Wolf395 gave your exact direction on how to that! May I know which part/steps you didn't understand?

tanzim                                                                                  
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Contributor
Posts: 10
Registered: ‎12-31-2012
My Device: Blackberry Curve 9300
My Carrier: SFR

Re: Display Picture Not Changing December 2012

Hello,

I have tried many times the battery pull but I am scared of unistalling bbm and losing all of my contacts, is it sure to delete and then install again the app?

 

Thank you for answering so quickly.

 

PS: I live in France

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Display Picture Not Changing December 2012

Yes, please use the desktop manager to backup your data first.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 10
Registered: ‎12-31-2012
My Device: Blackberry Curve 9300
My Carrier: SFR

Re: Display Picture Not Changing December 2012

I heard that in the new BBM7 (which I have) the contacts are automatically saved on the cloud and therefore you just need to put your Blackberry ID in, is that true?
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Display Picture Not Changing December 2012

Yes but backup your data regardless.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 10
Registered: ‎12-31-2012
My Device: Blackberry Curve 9300
My Carrier: SFR

Re: Display Picture Not Changing December 2012

Should I just do a basic backup or a more complicated one? If so can you tell me which one. Thank you
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Display Picture Not Changing December 2012

Do a full backup. Here is a guide:
http://helpblog.blackberry.com/2010/11/blackberry-backup/
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________