04-07-2013 11:04 AM
I have been using my phone for an year now and never before have I had a problem with my Blackberry handset. My blackberry plan is activated right now but my display picture is not changing . Also the mssages are getting sent but my phone isnt showing thatthey are delievered. It just shows a tick and read. Please revert ASAP.
04-10-2013 11:26 AM
Welcome to the BlackBerry Support Community.
Could you please provide a bit more detail so I can assist you better? Are you unable to send BBM messages to all your contacts or to certain contacts only? Are you able to receive BBM messages? Can you please try registering on the wireless network as shown in the following KB article and then removing and reinserting your battery? "How to register a BlackBerry smartphone with the wireless network" KB00510 Once you have done this, please test BBM again and let me know if that helps with your display picture and with sending BBM messages.
I look forward to your response.
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