12-05-2012 05:20 AM
When I had a Bold 9700 iIhave puirchased the Dataviz Docs2Go Premium and i was especially using the Filles app that let me sync a folder on my laptop with my BB.
Since I bought a Bold 9900 the Docs2go premium is included out of the box except the Files app. I have it downloaded on my 9900 and it works except I cant seem to activate it, when I click on the activate button nothing happens. The way I use it now, and it works just as expected, is by clicking the trial button.
My question is how do i activate it to make it work after the trial ends?
I really need this to work and I have paid quite a bit of money for it.
12-07-2012 01:41 PM
Hello belfastdispatcher and welcome to the BlackBerry Support Community Forums.
Did you originally download the premium Docs to Go via App World or direct from Dataviz?
If you downloaded it via App World, you should be able to transfer the paid app over to your new device by going to My World and looking for it under the Uninstalled tab.
If you don't see it listed then contact Dataviz for assistance on transferring your paid application to your new device. http://bbry.lv/pFAoB7
12-07-2012 02:27 PM
Thanks, I downloaded the app from the download link provided in the confirmation email send from Dataviz after purchase. The app works but only when I selected trial, if I click the Activation button within the app nothing happens, it doesnt take me to the next screen where I can input the activation code. The trial is running out soon and I'm afraid the app will stop synching my documents.
12-07-2012 02:59 PM
12-07-2012 05:22 PM - edited 12-07-2012 05:25 PM
The Dataviz Files app has never been in Appworld. It came from here:
It says the docs to go premium is preinstalled into OS7 devices but it doesnt include the Filles part of the premium version i bought and thats the one i need.
"Documents To Go Files
Smartphone file browser where users can access and manage (delete, rename, copy and paste) all of their Microsoft Word, Excel PowerPoint, Adobe PDF, and graphics in one centralized location"
12-07-2012 05:25 PM
12-07-2012 05:35 PM
It doesn't show as installed in Appworld unfortynatelly, just in application management, "Documents To Go Files version 2.0005.105
Now that the trial has been activated i have 20 daus left before i either buy or activate it and it just doesn't let me activate it.