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New Member
Posts: 1
Registered: ‎11-23-2008
My Device: Not Specified

Documents To Go

I am unable to get Documents To Go to work.  The program is there and I have even uninstalled it.  I have purchased the full version, but the items that should show on my menu (save, open with Documents to Go and Edit with Documents to Go, etc.) do not appear.  I can work within the program itself, but I cannot invoke it when opening an attachment to an e-mail.  Has anyone else had this issue?  Any suggestions?  Thanks! 
Posts: 95,741
Likes: 24,585
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Documents To Go

First, try a battery pull reboot and see if the commands are in place after the reboot.


I don't understand why they wouldn't be, otherwise. 


Can you open the attachments at all?

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Posts: 16
Registered: ‎11-12-2008
My Device: Not Specified

Re: Documents To Go

Try the following and see what happens:


Window - Open the Desktop Manager, Connect the blackberry, Select the Application loader, Uncheck the Documents to go, then click next and let it uninstall.


Then reboot the blackberry "alt+left caplock+delete"


Then load the application that you purchased following the instructions.