Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎11-23-2008
My Device: Not Specified

Documents To Go

I am unable to get Documents To Go to work.  The program is there and I have even uninstalled it.  I have purchased the full version, but the items that should show on my menu (save, open with Documents to Go and Edit with Documents to Go, etc.) do not appear.  I can work within the program itself, but I cannot invoke it when opening an attachment to an e-mail.  Has anyone else had this issue?  Any suggestions?  Thanks! 
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Documents To Go

First, try a battery pull reboot and see if the commands are in place after the reboot.

 

I don't understand why they wouldn't be, otherwise. 

 

Can you open the attachments at all?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
Contributor
Posts: 16
Registered: ‎11-12-2008
My Device: Not Specified

Re: Documents To Go

Try the following and see what happens:

 

Window - Open the Desktop Manager, Connect the blackberry, Select the Application loader, Uncheck the Documents to go, then click next and let it uninstall.

 

Then reboot the blackberry "alt+left caplock+delete"

 

Then load the application that you purchased following the instructions.