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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-07-2012
My Device: Torch 9810
My Carrier: AT&T

Documents2Go Registration Key

I have a BB Torch 9810 with DTG preinstalled. Trying to setup sync, but need activation code and registration key. Does anyone know where I can find this information?
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Documents2Go Registration Key

Hey MBates,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


It sounds like Documents to Go® Premium Edition was installed, which has a cost to use that version.  I suggest removing Documents to Go by going to Options>Device>Application Management.


You can reinstall the free version from BlackBerry® Desktop Software on a PC.  Follow the steps in this Blog Post to add Documents To Go free edition on the BlackBerry® smartphonehttp://helpblog.blackberry.com/2011/02/add-and-remove-blackberry-apps/


Let me know if you have any more questions.





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