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BlackBerry® OS Smartphones

New Contributor
Posts: 8
Registered: ‎03-02-2012
My Device: BlackBerry Torch 9860
My Carrier: Orange

Does BB have a help desk for technical problems?

[ Edited ]

Who do I call to help to solve a technical problem with synch? If BB does not have help desk should i contact my operator (orange)?


I have BB Torch 9860,. software v 7.bundle 2406. Windows 7.


I need a solution to this errror message:


'An error has occurred during an attempt to access a device database record.'


Details below.


08:46:51.759 Engine waiting for user input - WPF message event raised for messageId 15003 Read 310 records
08:46:51.762 Engine working - message event complete for messageId 15003 Read 310 records
08:46:51.859 CBBTransBase::GoToRecord - Failed to get record FFFFFB45
08:46:51.860 Error Information: 18008 (00004658) (KnownErrorWithLocalizedText), Description: An error has occurred during an attempt to access a device database record., File: .\BBTransBase.cpp, Line: 736
08:46:51.860 CRSyncUtil::GetTranslator : FeedProfileShim2Trans (Loaded Trans) BlackBerry
08:46:51.860 CRSyncUtil::FeedProfileShim2Trans : returns 0
08:46:51.860 CRSyncUtil::LogFatalTransError : 'GoToRecord()' API of 'RimBB' translator for 'Contacts' application returned empty error
08:46:51.860 CBBTransContact::Close - Clean up temporary attachment files for contacts
08:46:51.862 CBBTransBase::Close - Mode: 4
08:46:51.862 CBBTransBase::Close - Committing change-log
08:46:51.862 CBBTransBase::Close - Save device database source information
08:46:51.976 CBBTransBase::Close - Close device database
08:46:51.976 CBBTransChangeLog::Close - Close change log db. Record count: 474. Db File: C:\Users\Bob\AppData\Local\Research In Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Translators\RimBB\Contract{8BCB53647E24F3BB61A8E73C4FDAB}.adt
08:46:51.990 Enter COLTransBase::Close - Mode - 4
08:46:51.991 End Sync with Error 2