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New Member
Posts: 1
Registered: ‎05-21-2013
My Device: Curve 9330
My Carrier: Verizon

Does Blackberry Inc. have old text messages stored or "backed up"?

I have an end user that is looking for old text massages... she failed to backup anything and is now looking, hoping Blackberry or the ISP has anything in their archives.

 

Thanks

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Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Does Blackberry Inc. have old text messages stored or "backed up"?

Hi and Welcome to the Community!

If, by "text messages", you mean SMS, then the answer as far as BlackBerry is concerned is no. SMS are a voice-only level of service, and never traverse any of the BlackBerry infrastructure.

If, by "text messages", you mean BBM, then the answer still remains no as far as BlackBerry is concerned. BBM is a peer-to-peer messaging system, and the BlackBerry servers are not involved in the process of those communications.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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