05-16-2010 08:53 AM
I recently purchased a Blackberry Bold 9700. My only problem with the device is that it will not sync on my Mac. I have the latest Blackberry Desktop Manager installed, but when I plug my device in the USB slot...the device asks if I want to use it as a mass storage device (which shows up correctly in finder if I click "yes")...however, on the computer side, nothing happens. Even if I launch the Blackberry Manager prior to connecting the phone, the Manager stays on the screen that says "Please Connect Your Device" with no changes. I've tried to reinstall the software 3 times already to no avail. I have also tried connecting the device to my brother's windows 7 PC with no problems. Does anyone have any idea why this might be happening?
05-17-2010 04:36 PM - edited 05-17-2010 04:41 PM
I've got the exact same problem with my Blackberry Bold 9700 White!
I've managed to get some error log...
2010-05-17 22:39:18.379 INFO CONNECT 85A060 Handle removable disk event GUID ---long code here---
2010-05-17 22:39:18.383 WARNING DEVICES 85A060 Device not found with GUID: ---long code here---
2010-05-17 22:39:18.383 WARNING CONNECT 85A060 Unable to process disk event, device not found! GUID ---long code here---
2010-05-17 22:36:35.935 INFO default pimSync Saved UI config data model.
GUID ---long code here---