Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 3
Registered: ‎06-28-2012
My Device: BlackBerry Torch 9810
My Carrier: Celcom

Domain mobileemail.vodafone.com.my permanent error

[ Edited ]

have a problem receiving email using my email address at BB : [personal information removed]@mobileemail.vodafone.com.my currently. It keeps bounce back as 'mail delivery failed' > 553 cannot found outbound mx records for domain (mobileemail.vodafone.com.my). Is the domain has a fatal breakdown and the parent domain mobileemail.vodafone.net did not notice anything?. How to fix it.? I m in trouble not receiving any email from my work place to my mobile BB.. p/s : I m using BB Torch 9810 with BIS subscription.

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Domain mobileemail.vodafone.com.my permanent error

Hello,

From what you describe, the email administrators of the various email systems involved would need to look into this. For your email account, your mobile service provider is the proper entity for they provide your hosted (@carrier, @bb) email address. For the senders, their email admins would need to look into this.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎06-28-2012
My Device: BlackBerry Torch 9810
My Carrier: Celcom

Re: Domain mobileemail.vodafone.com.my permanent error

Thank you very much. Hence, i have to clarify this with the mobile service provider. Hopefully it could fix the problem.
Highlighted
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Domain mobileemail.vodafone.com.my permanent error

Ummm...maybe I misunderstood. If the sender is not you (which is what I interpreted from your first post), and the sender is receiving the rejection you stated, then I actually think that the senders email admin carries the burden of resolving this, for it is likely that one of the gateways in their system has the erroneous MX record, and your carrier can't do anything about that since that system is not in their control.

Then again, you may be correct...if the MX record truly is erroneous globally, then your carrier might have an action to take. But, if it's only erroneous to this one sender, then I submit that the action reverts back to the senders email admin to validate their MX record systems and gateways.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................