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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-02-2013
My Device: Blackberry Torch 9800
My Carrier: vodafone

Don't get e-mails anymore

Since I started using my torch again my e-mail setup was all good, and all of a sudden I notice im not getting eny e-mails on my torch, I tried seting up my account again double checked everything and still nothing. Even a battery pull did nothing.

What should I do?

I have BIS

Carrier: Vodafone

OS: 6

Best Regards,

Pedro Moura

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Don't get e-mails anymore

Hello jpmoura


Welcome to BlackBerry Support Forums



If you're having issues with recieving emails on your device then try those steps in the same sequence :


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2-Delete and  Resend your Service Book

  • KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


Try it and let us know.


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