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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-17-2008
My Device: Not Specified

Don't have the "Create e mail address" option

Hi, I'm trying to get e mail set up, but I only have the "I want to use a work e mail account" option or the "I want to skip e mail setup" option.  There isn't an option for me to set up a new e mail or link into my existing gmail.


Help!  Any advice is appreciated.  Thank you

Posts: 94,784
Likes: 24,453
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Don't have the "Create e mail address" option

Do you have the "BlackBerry Data Plan" from your carrier?


When you get that established on your account with your carrier, the icon will appear. You may need to pull the battery at some point to reboot and install that carrier Service Book which will be pushed to you device by your carrier.

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Forums Advisor III
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS

Re: Don't have the "Create e mail address" option

Also, is this a company issued BB or your own personal one?
~Lorrie~ Master of All Things Blackberry!