06-24-2014 08:33 AM
I did a security wipe on my Blackberry. I cannot open my BBM, I cannot setup my Gmail.
When i try to setup my email and BBM the "Blackberry ID Sign in" pops up on my phone.
I enter my username and password, and it still appears to be incorrect. When i click on "forgot password" and enter the correct recovery question (wich is the correct password) the device indicates "your blackberry ID Password Recovery email has been sent to my email address".
I havent recieved any "Recovery Email".
How am i suppose to make use of my BBM or setup my Gmail on my phone when i cant even sign in with my Blackberry ID. I cannot reset my password beacuse i never recieved any "recovery emails" on my gmail. Please help!
09-15-2014 07:13 PM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you. Note carefully please the sets of links discussing restrictions regarding the reset email...you must, for example, have separate access to that email account (e.g., from a PC) so as to receive and act upon the reset. Further, you need to be careful about SPAM or other filters you may have on that account.
Cheers, and Good Luck!