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New Member
Posts: 1
Registered: ‎06-24-2014
My Device: 9360
My Carrier: MTN

Done a Security Wipe and now can't set up my email & BBM



I did a security wipe on my Blackberry. I cannot open my BBM, I cannot setup my Gmail.

When i try to setup my email and BBM the "Blackberry ID Sign in" pops up on my phone.

I enter my username and password, and it still appears to be incorrect. When i click on "forgot password" and enter the correct recovery question (wich is the correct password) the device indicates "your blackberry ID Password Recovery email has been sent to my email address".

I havent recieved any "Recovery Email".


How am i suppose to make use of my BBM or setup my Gmail on my phone when i cant even sign in with my Blackberry ID. I cannot reset my password beacuse i never recieved any "recovery emails" on my gmail. Please help!


Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Done a Security Wipe and now can't set up my email & BBM

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you. Note carefully please the sets of links discussing restrictions regarding the reset email...you must, for example, have separate access to that email account (e.g., from a PC) so as to receive and act upon the reset. Further, you need to be careful about SPAM or other filters you may have on that account.

Cheers, and Good Luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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