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New Member
Posts: 1
Registered: ‎02-11-2013
My Device: bold 9780
My Carrier: Bell

Double and triple lettering when typing

I have had my phone for over two years and ever since I got it when typing it will double and sometimes triple type of letter I have changed keyboard to slow but nothing I thought it was just me trying to get use to it but it has continued and is now worse. My wife has same phone and no problems how can I cure this problem or is it in the phone itself

Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Double and triple lettering when typing

Hi and Welcome to the Community!

As a test, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then there may be a 3rd party app that is causing this problem. You can try removing apps and/or a clean OS reload with the bare minimum.

 

If the behavior continues, then it could be OS corruption...and a clean OS reload might help.

 

If nothing of the above helps, then it's likely something in the hardware, for which no amount of software or OS can cure.

 

If you need any more detailed instructions for any portion of this, please do ask...

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎02-12-2013
My Device: Bold 9900
My Carrier: Rogers wireless

Re: Double and triple lettering when typing

Mine was doing the same thing. Had the phone replaced under warranty.