04-24-2013 06:22 AM
I have the blackberry curve 9360 7.1 bundle and for the past couple of months I have been receiving double my emails. I have Hotmail on my device and when I have an email sent to me it shows in the Hotmail icon as well as the 'Messages' icon. I have to go into both icons to get rid of the new message symbol.
If I open the email in the 'messages' icon I cannot reply to the sender, I have to come out and go to my 'Hotmail' icon to actually reply. I tried deleting my Hotmail account from my device so there was no longer a Hotmail icon but still emails would be received to my 'Messages' icon.
Any ideas how to stop this as it is driving me crazy!
04-24-2013 06:50 AM
Have you recently changed SIM cards on your phone.
04-24-2013 06:58 AM
Can you confirm if this problem has been happening since you have returned from Australia.
04-24-2013 07:17 AM
I dont think you got what I was trying to ask. Please confirm since when you have been facing this problem:
04-24-2013 07:25 AM
Also confirm, until when is the BIS subscription on you Australian SIM card active.
Such a problem is noticed when, you activate BIS services on two different SIM cards from the same device. There is a chance that the Australian cellualr operator has linked your device pin to the BIS account set up on their network. You can turn this off, if you have the user ID and password to the BIS account set up in Australia.
The problem should go away by itself once the BIS services on the AUstralian SIM card expire. In case the problem doesnt end, backup (full backup) your device using the Blackberry Desktop software, do a security wipe to the factory settings and restore your backup.
04-24-2013 07:58 AM
You will need the blackberry desktop manager