10-19-2013 07:10 AM
I have my HTML mail set to not download images automatically, and it's always worked fine... load the email to begin with, BB key > Load images > wait a few seconds > eureka, email and images all download.
Since approx 36hours now, this has stopped working. I've tried a few reboots, hopped between mobile-network & WiFi connections, sent new HTML mails, toggled the various options off/on.. alas it's totally random but has stopped reliably working... Now, it works for a little while but then "load images" option has precisely no effect. The only consistent factor that is always involved is, I guess, BIS.
I appreciate this might need formally reporting to my network, but... anyone else having similar problems? Email send/receive & internet browsing (with images) all absolutely fine...
10-19-2013 07:42 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.