01-29-2012 11:46 AM
I downloaded an application from blackberry app world today on 29/01/2012 and after the installation the phone rebooted on its own and keeps rebooting and won't let the phone start up and this is causing alot of problems for me as i need to use my phone. I trust the appworld and all the apps as its licensed and registered and thats why i trust all apps, Please can Rim or Blackberry help me with my problem Please
If this problem isnt resolved i will resort to buy a new phone maybe an android or iPhone (eventhough Blackberry is my favorite) Please help me thanks
01-29-2012 02:47 PM
Remove your battery then replace it. As soon as you do, hold the Escape key (the back arrow) while your phone reboots. Don't let go of it until your phone has completely rebooted. This will start your phone in Safe Mode. If your phone reboots properly, you should then be able to uninstall that app.
Let us know if that helps you.
01-29-2012 03:01 PM
hello i just tried that and it was unseucessful as it only got to the BLACKBERRY
Then the screen goes black and the red led comes on and it starts rebooting agen
01-29-2012 04:33 PM
I am having the exact problem that you outlined. This happened to me this morning and it seems to be stuck in the reboot phase. The reboot line goes to 3/4 of the way and then starts over again. I've been without my phone all day! Just went to the store where I bought my phone and they weren't able to help me. Have called my provider who also couldn't help me and they have been trying to contact RIM without success. Let's hope they fix this without having to send away the phone for repair.
01-31-2012 04:37 PM - edited 02-01-2012 04:55 AM
If your problem is:
"JVM Error 517 Reset" as mine is, ... ...
... ... it would appear from this e-page below that your mobile is dead: