Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 6
Registered: ‎12-26-2011
My Device: Torch
My Carrier: vodafone

Downloaded new BBM apps, Now torch wont switch on and is perminantly restarting, please help

Hi,

Last night I was adding new BBM apps to my torch. I restarted it, when prompted, and it wont actually start. The screen go's black and it flashes the red light. as expected Then with the black screen the white "blackberry" word and logo comes up with the white progress bar at the bottom, also as expected. But when the restart is complete, it switches off again, flashes red and starts thinking again.

I cant switch it off, I've tried pluging it into my laptop to reset factory settings, but as its in a perminant state of resetting my laptop cant connect.

I've taken the battery out, both with and without memory card and sim, and I'm at a complete loss.

I hope someone can help

many thanks

Jill x