08-09-2013 10:44 AM
Hi Team, I have a duplicate address book.
I had Vodafone Carrier and no problems, but I switched to Wind Telco and now I have ALL address duplicate.
If I control in the email configuration I have only one email master and other secondary and also for calendar, but when I insert a new contact in address book I have 2 email master.
Old address have old configuration as ring tones and so on, meanwhile the duplicate address has standard configuration.
Maybe when I confirmed email address in the new Carrier it's duplicate it?
Every idea for resolving the problem is a BIG idea!!!
Thanks lot at all
08-12-2013 11:32 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the multiple address book entries on the BlackBerry smartphone: www.blackberry.com/btsc/KB19704
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
08-13-2013 02:48 AM
08-31-2013 02:14 AM
Hi Kostadin, in address book >option I have 2 email linked probably to relativs address book.
I have this kind of problem not for desktop synchronization to device but only for changing Telecom Carrier and the same problem is for wife's device!
Then for resolving the problem I have to use Microsoft Outlook but instead I only use Mac OsX 10.6.8 Snow Leopard.
Thanks at all
08-31-2013 02:22 AM
Hi Vicius, when I came back to journey I will try synchronization from Pc to device for solving the duplicate address book problem.
I read your solution for, but I use only Mac OsX 10.6.8 Snow Leopard, so is Your solution the same for Windows user?
My problem was created to changing Telecom Carrier and not for sync Mac and device.
Thanks for your help