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New Contributor
Posts: 6
Registered: ‎06-18-2013
My Device: 9360
My Carrier: Etisalat

Duplicate Email in Blackberry - Office 365 as POP account configuration

[ Edited ]

Dear Support

 

Email account of MS Office365 is configured as BIS POP3 in blackberry model Curve 8520 .

I am gettting duplicate Email.

 

I had discussed this matter with MS office365 as there is something with blackberry changes are required.

 

I need your assistance on this matter.

 

 I am also getting complaint on other blackberry model like Bold 9900 with same BIS POP account.

 

Rizwan

 

Thanks

 

Edit: Phone Number removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Duplicate Email in Blackberry - Office 365 as POP account configuration

Hi and Welcome to the Community!

 

Since you say you are configured for POP, I would recommend you follow this procedure and re-integrate as OWA:

  • KB31310 BlackBerry Internet Service and Microsoft Office 365 services

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎06-18-2013
My Device: 9360
My Carrier: Etisalat

Re: Duplicate Email in Blackberry - Office 365 as POP account configuration

[ Edited ]

dear Sir

OWA configuration is donce successfuylly but i am not able to recieve new incomming email but i can send email from BB.

After the first configuration BB pull all the eamil from office365 but later i am not able to receive new incomming eamil.

I configure by both method through BB Device and also by using website.

Please reply me as i am getting same complant from other usres also.

i use the follwing setting as below

OWA url
https://outlook.office365.com/owa/mydomain.ae/

user name : firstname.lastname.ae
mail box : first name.lastname.ae


Rizwan

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Duplicate Email in Blackberry - Office 365 as POP account configuration

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 6
Registered: ‎06-18-2013
My Device: 9360
My Carrier: Etisalat

Re: Duplicate Email in Blackberry - Office 365 as POP account configuration

Dear Sir

 

To solve the duplicate problem in BB i follow the steps to solve the issues.

 

 

1. OWA office365 setup has done succeffully and it push all emails on blackberry one time. After that i am able to send email but cannot recieve any new incomming eamil to blackberry.

 

2. I follow the below instruction like  BB Registratin , Serivce book deletion and sending from BB.but no sucess.

[

 

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

]

 

 

 

 

Please help me regarding this.

 

 

Highlighted
Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Duplicate Email in Blackberry - Office 365 as POP account configuration

Given what you describe, I would recommend what I already stated above:

  • If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................