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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-26-2013
My Device: bold 9900
My Carrier: vodaone

Duplicate messages on my blackberry

I am using office 365 for my email. Message to my bold 9900 are delivered twice. Vodafone my mobile provider say it is a problem with office 365. Microsoft say it is a blackberry problem.


It happened about a year ago and then stopped after a month or so but this time it's been going on for 2 months or more.


I've re-set my bold to factory condition, deleted and re-installed my email  but still no change. It only happens with my email address for office 365 wile my gmail addresses are running fine.


If anyone has a fix for this please ?

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Duplicate messages on my blackberry

Hey Rigold,

Welcome to the BlackBerry® Support Community Forums.


To better assist you, If you open a set of the duplicate email you receive, what does it say for received using at the top?

If the messages are received from the same address please review Cause number 5 in the following article:

Duplicate e-mail messages are received on the BlackBerry smartphone



I hope this helps.






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