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New Contributor
Posts: 7
Registered: ‎04-18-2013
My Device: BB Bold 9900
My Carrier: T-mobile

Dust under screen??

So I just bought a BB bold 9900 of craigslist and it works fine but It has dust under the screen is there any way to take it out? I have read online that my service provider can take it out or do something about that.. However the phone is att and I have tmobile and the phone is unlocked so will that matter if I take it to att and ask them to do something about this? Thanks
Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Dust under screen??

Hello,

 

You can take your device to any qualified BB hardware technician and pay to have this taken care of. But, if what you desire is free support for this problem, then that is a much trickier matter. Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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