10-29-2013 12:18 PM
I am not able to open the e-mail account set-up menu anymore. Neither from the menu nor directly through the e-mail. My network provider says it is a device issue. Without this I cannot modify anything and therefore the BB becomes useless.
Thanks for your reply.
10-29-2013 09:18 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. You also can, with many carriers, make modifications via their BIS website from a PC/browser...but you have to ask them if they have such a site for you to use.
10-30-2013 11:08 AM
I am getting down to step 2b to resend the service book ((KB02830) but where I am stocked again.
Actually the issue is that I cannot access the menu Options > E-Mail Accounts > Account Management / Set-up and manage internet email accounts. It throws an error message "Unable to open email setup application. Contact your wireless service provider."
This means I cannot follow any of the 3 methods described in KB02830 and therefore cannot add the service again.
What should I do? The service is deleted now.
10-30-2013 10:48 PM
It throws an error message "Unable to open email setup application. Contact your wireless service provider."
I'm sorry, maybe I'm confused...what part of that message was unclear? Also, the KB for sending the Service Books lists more than just the one method to do so...you only discussed trying one method, what about the others?
Good luck and let us know!
11-01-2013 11:48 PM