Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 2
Registered: ‎02-09-2009
My Device: Not Specified

E-Mail issues - keeping copy on desktop!!!

I have a Blackberry 9000.  I must have changed a setting somewhere because I am receiving e-mails on my Blackberry but a copy is not on my desktop.  I did not realize this until I returned to work and realized that messages I had received on my handheld did not appear in Outlook -- and of course I had deleted the ones on my handheld!!!  Please help!!!!!
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: E-Mail issues - keeping copy on desktop!!!

Are you on a corporate BES system or a personal BIS acocunt?

 

In other words, does your employer handle your email account?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 2
Registered: ‎02-09-2009
My Device: Not Specified

Re: E-Mail issues - keeping copy on desktop!!!

I have very limited knowledge when it comes to this stuff -- sorry.  OK I don't have a clue as to what a BES or BIS account is!  I believe I do not have a corporate account.  I have a hotmail and prodigy account but none are handled through a corporate office.
Highlighted
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: E-Mail issues - keeping copy on desktop!!!

I would reboot both your PC and your BB (battery pull) and try watching both again. See if that behavior continues.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code