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Contributor
Posts: 25
Registered: ‎05-27-2009
My Device: Not Specified
Accepted Solution

E-mail Message Indicator

I have three email accounts set up on my BB.  Two of them have a constant (always on) email message indicator (the bright red asterisk) in spite of all messages in those accounts having been opened.  To boot, there is no e-mail message count indicator (the yellow envelope preceded by a number) on the home page.  What's going on?

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Hall of Famer III
Posts: 57,558
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: E-mail Message Indicator

Hi there!

 

Many possibilities.

 

Non-emails -- from within a messages list, click the BBKey and select View Folders...go through each and every one of them looking for an unread message. More than just your emails come into the Messages app.

 

Stuck indicators -- it happens. A batt-pop reboot can cure it...with power ON, remove the battery. Wait a minute. Put it back in. Power up.

 

Give those a shot for the moment before we branch to others things.

 

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 25
Registered: ‎05-27-2009
My Device: Not Specified

Re: E-mail Message Indicator

Hi!  The batt-pop reboot did it.  Thanks much!   :-)

 

 

Hall of Famer III
Posts: 57,558
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: E-mail Message Indicator

You are most welcome!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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